Support
Questions about Arlee? Start with the answers below, or get in touch — we're happy to help.
Frequently asked questions
How do I get access to Arlee?
Arlee works together with your mortgage broker. If your broker uses Arlee, they'll send you an invitation by email or SMS — follow the link to set up your account. If you don't have a broker on Arlee yet, download the app and ask your broker to get connected.
I didn't receive my sign-in code
Arlee signs you in with a one-time code sent by SMS — no passwords to remember. If a code doesn't arrive within a minute or two: check your mobile number is correct, make sure you have reception, then tap "Resend code". Still stuck? Email us at support@arlee.com.au and we'll sort it out.
Who can see my information?
Only you and your mortgage broker (and their authorised staff). Your data is hosted in Australia, protected with bank-grade security, and never sold or used for advertising. See our Privacy policy for full details.
Are the figures in Arlee financial advice?
No. Property values, projections and What If? scenarios are illustrative estimates, general in nature, and intended for discussion with your mortgage broker. Arlee is not a lender and does not provide financial or credit advice.
Where do the property values come from?
Property value estimates are powered by Cotality, Australia's leading property data provider. They're automated estimates for general information — not a formal valuation.
How do I delete my account and data?
You can delete your account in the app under [Settings → Account → Delete account], or email support@arlee.com.au from your registered email address and we'll delete your account and personal information (except anything we're legally required to retain). See our Privacy policy for details.
Something isn't working — how do I report a problem?
Email support@arlee.com.au with a short description of what happened, your device model, and a screenshot if you can. That helps us fix it fast.