Privacy policy
1. Who we are
The Arlee app and website ("Arlee") are owned and operated by EagleVisionX Pty Ltd (ABN [ABN]) ("EagleVisionX", "we", "us"). EagleVisionX is responsible for your personal information collected through Arlee and is the entity bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in respect of that information.
Arlee is published on the Apple App Store by Revolutionairy Pty Ltd as developer of record. Revolutionairy Pty Ltd does not control your personal information; EagleVisionX Pty Ltd does.
2. What we collect
- Identity and contact information — your name, email address and mobile number, used to create your account and sign you in with one-time codes.
- Property information — addresses of properties you or your broker add, together with estimated values and related property data supplied by Cotality (see section 6).
- Financial information — details of your loans, savings, assets, income and expenses that you or your mortgage broker enter to build your financial position and plans.
- Credit information — if you choose to enable it, your credit score supplied by [CREDIT SCORE PROVIDER] (see section 5).
- Messages — messages and any attachments you exchange with your broker inside the app.
- Ask Arlee questions — questions you ask, and the answers generated, in the Ask Arlee feature (see section 4).
- Device and usage information — device type, app version and diagnostic information used to keep Arlee working and secure. Biometric sign-in (Face ID / fingerprint) is handled entirely on your device; we never receive or store your biometric data.
3. How we collect and use it
We collect information directly from you, from your mortgage broker (with your knowledge, as part of your engagement with them), from Cotality and [CREDIT SCORE PROVIDER], and automatically as you use the app. We use it to:
- provide and personalise Arlee — your position, What If? scenarios, your Life Plan and Ask Arlee;
- keep your information in sync between you and your mortgage broker;
- send you sign-in codes and important service notifications;
- provide support, maintain security, and improve the app; and
- comply with our legal obligations.
We do not sell your personal information, use it for third-party advertising, or track you across other companies' apps and websites.
4. Ask Arlee and AI processing
Ask Arlee answers questions using your own information in the app. When you use Ask Arlee, your question and relevant parts of your financial position are processed by [DESCRIBE: e.g. "our AI systems hosted in our own Australian cloud environment" OR "our AI provider, [PROVIDER NAME]"].
Before you first use Ask Arlee, we show you this disclosure in the app and ask for your consent. Your information is [CONFIRM] not used to train third-party AI models. Ask Arlee provides general information based on your data — it does not provide financial or credit advice.
5. Credit information
If you enable the credit score feature, we collect your credit score from [CREDIT SCORE PROVIDER] with your express consent. Credit information receives additional protection under Part IIIA of the Privacy Act and the Privacy (Credit Reporting) Code. Your score is displayed for your information only — Arlee does not use it to make credit decisions, offer you credit, or provide credit assistance. You can stop collection of your credit score at any time in the app, and you may request that we delete credit information we hold.
6. Property data (Cotality)
Property value estimates in Arlee are supplied by Cotality, Australia's leading property data provider. To generate an estimate we share the property address with Cotality. Estimates are automated valuations for general information only and are not a professional valuation of any property.
7. Who we share your information with
- Your mortgage broker — Arlee is built around your relationship with your broker. Your position, plans and messages are visible to your broker (and their authorised staff) so they can work with you.
- Service providers — companies that help us run Arlee, including cloud hosting (Amazon Web Services, Sydney region), SMS delivery, Cotality, [CREDIT SCORE PROVIDER] and [AI PROVIDER, if external]. They may only use your information to provide services to us.
- When the law requires it — where disclosure is required or authorised by Australian law.
8. Where your information is held
Your information is processed and stored in Australia (AWS Sydney region, ap-southeast-2). [IF ANY PROVIDER PROCESSES DATA OVERSEAS, DISCLOSE THE COUNTRIES HERE; OTHERWISE:] We do not routinely disclose personal information overseas.
9. How we protect it
We protect your information with encryption in transit and at rest, access controls limiting visibility to you and your broker, and continuous monitoring. Sign-in uses one-time codes rather than passwords, with optional Face ID or fingerprint unlock handled on your device.
10. Retention and deletion
We keep your information while your account is active and as required by law. You can request deletion of your account and personal information in the app or by contacting us at [privacy@arlee.com.au]. When you delete your account we delete or de-identify your personal information, except where we are legally required to retain it.
11. Access, correction and complaints
You may request access to, or correction of, the personal information we hold about you at any time by contacting us. If you have a privacy concern or complaint, contact us first at [privacy@arlee.com.au] and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.
12. Changes to this policy
We may update this policy from time to time. We will post the updated version here and, for significant changes, notify you in the app.
13. Contact us
EagleVisionX Pty Ltd
Email: [privacy@arlee.com.au]
Post: [REGISTERED ADDRESS]